NEWSLETTER

🌰 Fresh Melon Seeds (Egusi/Ikoon) – Pure, Nutty & Protein-Rich!

Description:
Bring home the authentic taste of Nigeria with our premium-quality Fresh Melon Seeds (Egusi/Ikoon) – a must-have for hearty and flavorful African soups. Sourced from trusted local farmers, our Egusi is 100% natural, stone-free, and freshly hulled, ensuring maximum freshness and taste in every spoonful.

Packed with plant-based protein, healthy fats, and essential minerals, Egusi is not only a delicious thickener for soups like Egusi Soup, Vegetable Soup, and Ogbono, but also a nutritious powerhouse for the whole family.

✅ Freshly processed & ready to use
✅ Rich in protein & healthy fats
✅ Perfect for Nigerian & African soups
✅ Free from preservatives & additives

Storage Tip: Keep in an airtight container in a cool, dry place for lasting freshness.

🛍️ Buy & Return Policy – KOOD.COM.NG

Welcome to Kood.com.ng – your trusted online marketplace for groceries, foods, and beverages. We value your trust and are committed to providing quality products with a smooth shopping experience. Please review our Buy & Return Policy below:

✅ BUYING POLICY

1. Product Availability
   All items listed are subject to availability. While we strive to keep our inventory up-to-date, in the event an item is out of stock after you’ve placed your order, we will contact you immediately for a substitution or refund.

2. Order Confirmation
   After placing an order, you will receive an email and/or SMS confirmation. This confirmation serves as acknowledgment that we have received your order and are processing it.

3. Payment Options
   We accept secure online payments via:

• Debit/Credit Cards

• Bank Transfers

• USSD Payments

• Pay on Delivery (available in select cities)

4. Order Fulfillment & Delivery

• Orders are processed within 24–48 hours, excluding Sundays and public holidays.

• Delivery timeline depends on your location, typically between 1–3 working days.

• We deliver nationwide via verified logistics partners.

🔄 RETURN & REFUND POLICY

Due to the nature of groceries and perishable food items, we apply a strict but fair return policy as follows:

1. Returnable Items

You may return items that:

• Are damaged, spoiled, or expired upon delivery

• Are incorrect items sent (different from what you ordered)

• Are not as described on our website

⚠️ Items like fresh produce, frozen foods, and open packages are non-returnable due to hygiene and safety reasons, unless they were delivered in bad condition.

2. Non-Returnable Items

• Items not in original condition or packaging

• Items returned after 24 hours of delivery

• Perishables like fresh fruits, vegetables, frozen foods, etc.

• Opened or partially used food items

3. Return Process

To request a return:

1. Contact our Customer Support within 24 hours of delivery via:

   • Call/WhatsApp: +234 912 002 5663

   • Email: support@kood.com.ng

2. Share photos/video evidence of the product condition

3. We will guide you through the return or replacement process

4. Refund Options

Approved returns are eligible for:

• Full Refund to your original payment method

• Wallet Credit for future purchases

• Replacement of the item (based on availability)

Refunds are processed within 3–7 business days after approval.

🤝 Customer Satisfaction Guarantee

Your satisfaction is our top priority. We go the extra mile to ensure quality and timely delivery. If you experience any issue, please reach out — we’re always happy to help!

📩 Contact Us

Need help?
Email: support@kood.com.ng
Phone/WhatsApp: +234 912 002 5663
Hours: Mon–Sat, 8 AM – 6 PM

🛒 Kood.com.ng – Nigeria’s Food & Beverage Marketplace
Quality. Convenience. Delivered.