NEWSLETTER

🥬 Okra (Ladies Finger Type) – Fresh, Tender & Nutrient-Packed!

Description:
Bring vibrant health to your kitchen with our farm-fresh Okra (Ladies Finger Type) – a beloved staple in Nigerian and African cuisine. Carefully handpicked and delivered crisp, these green pods are rich in fiber, folate, and antioxidants, making them perfect for your soups, sauces, and healthy stir-fries. Whether you're cooking Okro soup, gumbo, or tossing it into a sauté, our slimy-good okra adds a unique texture and unbeatable taste!

✅ Freshly harvested
✅ 100% organic
✅ Perfect for weight management
✅ Heart-friendly & gut-healing
✅ Essential for traditional soups like Ogbono, Okro, and more!

Storage Tip: Keep refrigerated or dry and cool to preserve freshness.

🛍️ Buy & Return Policy – KOOD.COM.NG

Welcome to Kood.com.ng – your trusted online marketplace for groceries, foods, and beverages. We value your trust and are committed to providing quality products with a smooth shopping experience. Please review our Buy & Return Policy below:

✅ BUYING POLICY

1. Product Availability
   All items listed are subject to availability. While we strive to keep our inventory up-to-date, in the event an item is out of stock after you’ve placed your order, we will contact you immediately for a substitution or refund.

2. Order Confirmation
   After placing an order, you will receive an email and/or SMS confirmation. This confirmation serves as acknowledgment that we have received your order and are processing it.

3. Payment Options
   We accept secure online payments via:

• Debit/Credit Cards

• Bank Transfers

• USSD Payments

• Pay on Delivery (available in select cities)

4. Order Fulfillment & Delivery

• Orders are processed within 24–48 hours, excluding Sundays and public holidays.

• Delivery timeline depends on your location, typically between 1–3 working days.

• We deliver nationwide via verified logistics partners.

🔄 RETURN & REFUND POLICY

Due to the nature of groceries and perishable food items, we apply a strict but fair return policy as follows:

1. Returnable Items

You may return items that:

• Are damaged, spoiled, or expired upon delivery

• Are incorrect items sent (different from what you ordered)

• Are not as described on our website

⚠️ Items like fresh produce, frozen foods, and open packages are non-returnable due to hygiene and safety reasons, unless they were delivered in bad condition.

2. Non-Returnable Items

• Items not in original condition or packaging

• Items returned after 24 hours of delivery

• Perishables like fresh fruits, vegetables, frozen foods, etc.

• Opened or partially used food items

3. Return Process

To request a return:

1. Contact our Customer Support within 24 hours of delivery via:

   • Call/WhatsApp: +234 912 002 5663

   • Email: support@kood.com.ng

2. Share photos/video evidence of the product condition

3. We will guide you through the return or replacement process

4. Refund Options

Approved returns are eligible for:

• Full Refund to your original payment method

• Wallet Credit for future purchases

• Replacement of the item (based on availability)

Refunds are processed within 3–7 business days after approval.

🤝 Customer Satisfaction Guarantee

Your satisfaction is our top priority. We go the extra mile to ensure quality and timely delivery. If you experience any issue, please reach out — we’re always happy to help!

📩 Contact Us

Need help?
Email: support@kood.com.ng
Phone/WhatsApp: +234 912 002 5663
Hours: Mon–Sat, 8 AM – 6 PM

🛒 Kood.com.ng – Nigeria’s Food & Beverage Marketplace